Complaints Procedure
The Jonathan Lea Network Complaints Procedure
We value you as our client and strive to deliver the best service possible. We do not wish to let you down and are forever grateful for your custom. However, if you feel that we have not delivered this service then please inform us so that we can make a resolution.
Our aim is to respond to any complaints fairly, quickly and efficiently. Customer satisfaction is pivotal for us and we always aim to please our clients by offering an agile and responsive service.
How do I make a complaint?
1) In the first instance, please contact the fee earner who was working on your matter to discuss your concerns.
2) If this does not resolve your issue, then please make a formal complaint by emailing wewillhelp@jonathanlea.net detailing the problem. We will then contact you to take the necessary steps to resolve this for you.
3) If you are not satisfied with the resolution, then please contact the legal ombudsman within six months of the written response from us.
Details can be found below:
Address: PO Box 6167, Slough, SL1 0EH
Telephone: 0300 5550333 – from 8.30am to 5.30pm
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Request a Free
No Obligation
20 Minute Call
This introductory call is to discuss your matter so we can provide a well-considered quote.
However, please be aware that the free 20 minute call is at our discretion. If you are more looking for advice and guidance on an initial call, we may instead offer a one-hour fixed fee appointment instead.
Our fixed fee appointments are between £200 – £300 + VAT depending on the seniority of the solicitor taking the call.
